Bryan Munro is currently the Technical Support Manager at Abnormal AI, where they oversee support services and emphasize high-quality customer care. Previously, they served as the Technical Support Engineering Manager at Bluescape, implementing the Knowledge Centered Service methodology and successfully managing a CRM migration. With experience as a Technical Support Engineer Tier II at Barracuda Networks and various roles in quality assurance and testing, Bryan has developed strong leadership skills and a commitment to excellence in SaaS support. Bryan holds a B.S. in Digital Art Engineering with a focus on Game Design and Level Design from Cogswell Polytechnical College.
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