Charles N.

Charles N. has extensive experience in technical support and engineering, currently serving as a Level 2 Support Manager and previously as a Sr. Technical Support Engineer at Abnormal Security since December 2021. Prior roles include Technical Support Engineer at Agari, Service Provider TAC Engineer – Team Lead at Synamedia, and various positions at Cisco, including Senior Customer Service Engineer. Charles began working in the industry in 1988 at Siemens Energy and Automation and has held positions ranging from design and drafting to software development and network support. Throughout the career, Charles has demonstrated expertise in troubleshooting, team leadership, and customer service within the telecommunications sector. Charles holds an Associate of Applied Science degree in Electronic Engineering from Central Carolina Community College.