Mark Williams

Mark Williams is an experienced Customer Success Manager currently at Abnormal Security, overseeing over 160 customers with a significant annual recurring revenue (ARR) of more than $14M and ensuring zero unavoidable churn. Previously, Mark held various roles at Virtru, including International Sales Engineer and Customer Success Manager for EMEA, where significant contributions included supporting major international deals. At Agari, Mark focused on customer adoption and support while proactively monitoring client satisfaction. Mark's technical background includes a Senior Technical Support Engineer position at Symantec, managing a team of analysts, and roles at Messagelabs, Orange, and Independent Financial Services. Mark holds a Bachelor of Science degree in Internet Computing from the University of Liverpool.