Shawn Rowley

Shawn Rowley is a seasoned technical support professional currently serving as a Technical Support Engineer at Abnormal Security since April 2022, specializing in email security and customer onboarding. Previously, Shawn worked at Weave HQ from January 2019 to June 2022, progressing through roles including Payments Operation Specialist and various Tiered Technical Support positions, where expertise was provided to customers and affiliates, particularly in VoIP and phone routing issues. Earlier experience includes a Technical Support Agent role at SecurityMetrics, where Shawn focused on PCI compliance, and a carpenter position at Deep Creek Designs, demonstrating strong problem-solving skills and project management. Educational background includes studies at Utah Valley University from 2015 to 2020.