Zack Siegert is currently the Head of Scaled Customer Experience at Abnormal AI, where they lead initiatives to enhance digital customer engagement, resulting in significant reductions in churn. Previously, Zack served as a Senior Manager of Digital Customer Success at AuditBoard, where they developed comprehensive customer journey programs and improved email engagement rates. With a background in customer success and business analysis at companies like VMware, IBM, and Remedly, Zack is passionate about scaling customer success through digital-led programs and mentorship. They began their career with internships that included business research and financial analysis, showcasing a diverse skill set that supports their current leadership role. Zack is pursuing a Bachelor of Business Administration in Finance at the TCU Neeley School of Business.