Alessandro D. has extensive experience in IT support and management. Since May 2019, Alessandro has held the positions of IT Service Desk Improvement Lead and IT Service Desk Team Leader at Abri Group, managing a team of technicians and overseeing service desk operations, including hardware procurement and supplier management. Prior experience includes running Alex's IT Repairs as Owner & IT Support Technician, providing IT consultation and repair services for small businesses and personal devices. Alessandro served as a 2nd Line IT Technician at the University of Southampton, delivering hardware and desktop support, and started in the field as a 1st Line IT Technician and Customer Service Advisor at British Gas. Alessandro holds a BTEC National Diploma in IT Practitioners from Tauntons College.
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