Daniel Miller

Daniel Miller is a seasoned professional with extensive experience in customer operations and business analysis, currently serving as the Director of Customer Operations at Absolute Software since September 2009. Daniel has a proven track record of enhancing operational excellence, exemplified by the successful implementation of a dedicated Renewals function that boosted renewal rates by 20 percentage points. Previous roles at Absolute Software include Senior Manager and Manager of Global Sales Operations, where Daniel developed automated KPI dashboards, designed customer health score systems, and led various operational initiatives. Earlier experience includes business analyst positions at Simon Fraser University and HSBC, where Daniel focused on translating business requirements into strategic solutions and improving efficiency through rigorous analysis and documentation. Daniel holds a BBA in Management Information Systems from Simon Fraser University.