Ross Duran

Ross Duran is a skilled Global Technical Support Specialist at Absolute Software, with extensive experience in customer support and technical problem-solving. Responsibilities include daily customer issue resolution across multiple communication channels, on-call support for various countries, and conducting root cause analysis. Previous roles include Tier 2 Technical Support Specialist at mindSHIFT, where Ross honed IT support and documentation skills, and corporate sales at HEB, providing technical assistance to ensure a successful client base. Ross's background also includes supervisory and management positions at AlliedBarton Security Services and G4S Secure Solutions, as well as operational supervision at the Nevada Department of Corrections. Ross holds a Bachelor’s Degree in Computer and Information Systems Security/Information Assurance from DeVry University.