Debra B. is a seasoned professional in customer success management with extensive experience in the technology sector. Currently serving as Team Lead for Customer Success Management at Absorb Software, responsibilities include advising over 20 enterprise accounts, enhancing user engagement, and fostering relationships to drive upsells and customer retention. Prior roles include Strategic Account Manager at Docebo, where Debra managed a portfolio of over 60 mid-market and enterprise clients, and Senior Global Enablement Training Specialist at Saba Software, focusing on global sales enablement and training for a diverse international team. With a background in business analysis and communications management, Debra has consistently demonstrated strong leadership, problem-solving, and strategic planning abilities throughout a robust career spanning from 1995 to the present.
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