Richard Bilog

Richard Bilog is a seasoned professional in business insights and analytics, specializing in voice and text analytics, project management, and process improvement. They began their career at Sitel as a Customer Advocate and progressed to roles including Manager of Interaction Analytics and Senior Analyst for Speech Analytics. Richard later became a Manager II at Sitel Group, overseeing enterprise improvement initiatives, before transitioning to Concentrix in a similar managerial role. Currently, as a Senior Business Specialist at ACAMS, they lead data-driven projects that enhance operational performance through advanced analytics and process automation. Richard holds a Bachelor's degree in Electrical and Electronics Engineering from the University of Baguio.