Acas
Kenneth Simpson possesses extensive experience in IT support and service management, currently serving as a Service Transition Manager at Acas since July 2009, where responsibilities include providing IT support for the Glasgow office, managing service desk operations, and ensuring timely upgrades and installations of IT equipment. Prior to this role, Kenneth worked as a Service Desk Analyst, handling customer inquiries and technical issues with a focus on maintaining high customer satisfaction and adherence to service level agreements. Kenneth's earlier experience as a Technical Resource Scheduler at Northgate Information Solutions involved ensuring appropriate escalation of calls and efficient assignment of tasks to engineers based on their skills while managing hardware sourcing needs.
Acas
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We help small businesses, employers and employees by providing information, advice, training, conciliation and other services that prevent or resolve workplace problems. Whether you’re an employer who wants to make sure they’re following employment law and good practice, or an employee who wants to understand your rights at work, we can help. There’s no charge for most of what we offer. We support good relationships between employers and employees which help organisations to thrive. And when there’s a dispute we help by providing conciliation to resolve workplace problems. We aren’t on anyone’s side - we tell you the facts. Our expertise is based on millions of contacts with employers and employees each year. Acas experts often write the codes that people must follow in the workplace. All of this adds up to Acas providing excellent value for money - for every £1 of taxpayers’ money which Acas spends, there is at least £12 benefit to the economy.