Ankit Malik is a Management Consultant at Accenture, specializing in Genesys cloud implementation and customer training. They previously worked as a Contact Center Expert at Orange Business Services and held roles at One Point One Solutions, mokSa Technologies, Cognizant, and CETPA Infotech, gaining extensive experience in contact center technology and IT solutions. Ankit earned a Bachelor's degree in Electronics and Communication Engineering from Kurukshetra University and is certified in Genesys Cloud, Amazon Connect, and Five9. They are eager to further explore and expand their knowledge in the field of information technology.
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