Avinash Baswa is an IT Operations Lead at Accenture, where they manage daily IT operations encompassing incident, change, and problem management. With a focus on enhancing operational efficiency, Avinash implemented a new incident management process that reduced resolution time by 12% and minimized manual work by 20%. Previously, they worked at Tata Consultancy Services as a Senior System Engineer, leading the implementation of CI/CD processes with Jenkins and overseeing AWS IAM access management. Avinash holds a Master of Computer Applications from GITAM University and a Bachelor of Science from Gayatri College of Science and Management. They are also certified as an Associate Cloud Engineer by Google Cloud.
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