Bobby Dodium is a seasoned professional with over two decades of experience in enhancing customer experience, including six years in the hospitality industry and 17 years in business process management across various domains. Currently serving as the Global Quality, Training, and Policy Lead for Trust & Safety at Accenture, Bobby previously held the position of Associate Director of Quality & Training at Concentrix, overseeing quality and training for approximately 15,000 FTEs globally. Bobby is recognized for leading strategic initiatives, optimizing operational performance, and driving process excellence, supported by certifications as a COPC Implementation Leader and a Master Black Belt. Bobby's educational background includes a degree in Hotel Management from IHMCT&AN.
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