Cheri Johnson is a seasoned professional with extensive experience in customer service and operations management. Career highlights include serving as Manager for National Strategic Accounts and Associate Director of Customer Service Go To Market at Verizon, where Cheri developed customer service strategies and managed significant budgets. At Verizon Wireless, Cheri held multiple managerial positions focused on data analysis, budget management, and customer service technology, ultimately overseeing a vast call center operation. Cheri currently serves as Senior Manager at Accenture, concentrating on enhancing service delivery for Group Insurance clients, while previous experience includes a role as 2nd Vice President of Customer Experience at Guardian Life, where Cheri managed a $25M budget. Cheri holds a degree in Business Administration and Management from Strayer University with a 4.0 GPA.
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