Deepa Krishnan

Deepa Krishnan is a cross-channel Customer Experience Transformation Advisor with over sixteen years of experience in the contact center domain. Deepa has extensive expertise in contact center strategy, technology vendor assessments, end-to-end transformations, and cross-channel customer experience design. Previously, Deepa held various management consulting roles at Accenture from 2017 to 2020, where they helped clients achieve their Next Generation Customer Care goals. Deepa began their career as a Graduate Engineer Trainee at AGC Networks Ltd. and holds a Bachelor of Engineering degree in Electronics and Telecommunications from the University of Mumbai.