Denny Thomas is a strategic and results-oriented CX Strategy and Delivery Executive with over 20 years of experience in BPO operations, specializing in trust and safety, content moderation, and crisis management across APAC and EMEA regions. Currently, Denny holds the position of Regional CX Lead at Accenture, where they continue to drive innovative service delivery strategies. Previously, Denny has served in various leadership roles at Concentrix and IBM Global Business Process Services, significantly contributing to operations, recruitment, and delivery execution. Denny is also pursuing an Executive MBA from the Indian School of Business and an Accelerated Management Program at the Wharton School of the University of Pennsylvania.
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