Donalfi is an Associate Director at Accenture, specializing in operations within the telecommunications industry. With a diverse background in customer experience management, retail, and sales, Donalfi previously served as VP of Customer Experience Management at Lintasarta and held multiple leadership roles at PT. XL Axiata Tbk, including GM of Retail Store and Sr. Manager of Customer Service Knowledge Management. Donalfi continues to contribute to the field with extensive expertise in sales operations, channel development, and service management.
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