Edwin Chia

Edwin Chia is a Service Delivery Team Lead at Accenture, where they manage a team of Operators, ensuring performance meets established SLAs and KPIs. With nine years of experience in the BPO industry, they previously held positions as a PMO/Team Lead and Trust & Safety Content Moderator, demonstrating skilled oversight in operational management and team development. Edwin earned a Master of Science in Management with Finance from the University of Chester and a Bachelor of Business in Accounting and Banking & Finance from Victoria University.