Eric Johnson is a seasoned professional with over 20 years of experience in operational management and global delivery. Currently serving as the Vice President of Operations for ServiceNow Delivery at Genpact since 2025, Eric has also held significant positions as the Americas Delivery Director for Products and Senior Delivery Lead in the ServiceNow Practice at Accenture. Previously, Eric served as Vice President of Support Operations and MMS Delivery at Mattersight Corporation and as Director of Service Operations at NICE Ltd. Eric holds a B.S. from Winona State University and an Associate of Arts from Luther College.
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