Eric Rivera is an experienced manager and team leader at Accenture, specializing in user experience and quality assurance within the telecommunications industry. They have a robust background in requirements analysis and SDLC, complemented by extensive experience in customer service and technical support roles at AT&T, where they held several positions including Quality Assurance Manager and Resolution Consultant. Eric has also held leadership roles at TSC and Pyramid Consulting, focusing on quality assurance and user acceptance testing. They are currently pursuing an Associate of Science degree in Computer Electronics at Florida Technical College.
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