Erlan Cordero

Erlan Cordero is an experienced Team Leader currently serving as the Trust & Safety Team Lead at Accenture. They have a strong history of managing diverse teams, most recently overseeing a group of over 15 customer service associates at Auxis, where they excelled in achieving quality and efficiency KPIs. Previously, Erlan held multiple roles at Amazon, including SDS Team Manager and Customer Service Associate Advisor, where they implemented performance improvement strategies and built a strong engagement culture. With a focus on continuous process improvement and effective communication, Erlan is dedicated to professional growth and making significant contributions to their organization. Additionally, Erlan is pursuing a degree in Computer Science at Universidad Hispanoamericana while also studying English and Portuguese.