Ervinna E. has a diverse background in customer service and operations management, with experience spanning various roles in different organizations. From March to October 2005, Ervinna served as a Warehouse Officer at Hi-Premium Trade Corporation, managing stock inventory and delivery schedules. At CITIBANK, from August 2006 to February 2016, Ervinna advanced to the positions of Assistant Manager and Unit Manager, leading a team focused on customer queries regarding financial products. Ervinna's expertise continued to grow in the role of Team Lead at TDCX from December 2019 to July 2022, providing guidance to Client Service Associates while analyzing performance for improvement. Previous experience includes being a Sales Staff at Humor Post Gift Shops and a Team Lead at ANZ from February 2016 to December 2019. Currently, Ervinna works as a Customer Service Senior Analyst at Accenture and has recently transitioned to the role of Client Services Team Manager at Visa since June 2024. Ervinna holds a Bachelor of Science degree in Computer Engineering from Adamson University.
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