Floryvee Laguesma

Floryvee "Yvette" Laguesma is an experienced professional with a background in management and quality assurance within the call center and technology sectors. Yvette has held various positions, including Unit Manager at Alorica, Associate Manager at Accenture, and Senior Associate in Quality Performance at Convergys. Responsibilities included managing teams, ensuring performance goals in sales settings, facilitating quality calibration sessions, providing coaching to team leads, and implementing process documentation for service level assurance. Yvette holds a Bachelor of Science in Electronics and Communications Engineering from the University of the East, obtained between 1997 and 2002.