Francesca Ferrante is a CRM Project Manager with a PMP® certification, currently serving as a CRM Demand Manager at EssilorLuxottica. Francesca's professional journey includes consulting management at Accenture from 2014 to 2022 and internships at Honda Italia and Fiat Spa, where they applied Lean Management principles. Francesca holds a Master's degree in Industrial Management from Università degli Studi dell'Aquila and completed a specialized CX Manager program at 24ORE Business School. Inspired by optimizing experiences, processes, and tech solutions, Francesca is particularly focused on CRM, Customer Experience, and eCommerce.
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