Gianluca Caputo is a Senior Manager at Accenture, specializing in ServiceNow Capability Learning & Certification as the ICEG Lead. With a background as a Project Manager at NTT DATA Italia from 2008 to 2020 and experience as a Service Management Consultant at Etnoteam from 2003 to 2008, Gianluca has developed expertise in ServiceNow, Scrum, ITIL, and BSM Products. Additionally, Gianluca held the position of Manager at Accenture from 2020 to 2022 before advancing to the senior manager role. Gianluca is also pursuing a Master's degree at Sapienza Università di Roma.
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