Javier Diaz is an experienced bilingual leader with over 20 years in in-house and outsourced contact centers. Currently serving as an Ops Solutions Architect at Accenture since 2021, Javier has previously held various roles at companies like Telvista and Elevate, focusing on areas such as pre-sales consulting, client services management, and call center operations. Javier earned a Bachelor's Degree in International Business Administration and Management from Universidad Autonoma de Baja California from 1996 to 2001.
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