Leonardo Costa is an experienced professional in IT Service Management with expertise in design, transition, operation, and continuous improvement phases. They possess a strong background in managing teams, developing improvement plans, and implementing process automation, particularly using ServiceNow in alignment with best practices. Having worked in various sectors, including financial services, energy, and retail, Leonardo has led strategic and operational initiatives to enhance efficiency and mitigate risks. They hold a Bachelor's degree in Information Systems with a focus on IT Governance and an MBA in Business Management.
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