Lycel Juanillo is a Senior Partner Experience Manager at Accenture, where they manage a global team and oversee partner and customer relations for a leading social media platform. With over 14 years of experience in customer service, banking, finance, and credit control, they have successfully implemented innovative solutions that enhance efficiency and customer satisfaction. Previously, Lycel held various roles including Financial Planning & Analysis Accounts Receivable Team Lead and Risk and Operations Lead for the Trust and Safety Program. Lycel earned a Master's Degree in Business Management from the University of the Philippines and has a strong background in coaching, mentoring, and driving process improvements.
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