Michael Rossman is a Senior Manager in Consulting Services at Accenture, bringing over 20 years of expertise in driving business transformation. Previously, they served as an Associate Director of CX Management Consulting at Concentrix and held various managerial roles at Target and Hewlett-Packard, where they successfully led large teams and implemented strategic initiatives. Michael has a proven track record of enhancing customer experiences and driving profitability through effective operational management and training programs. They hold PMP and CX Pro certifications, underscoring their commitment to excellence in consulting and customer experience management.
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