Michael Thomas is a Major Incident Manager at Truist, where they have overseen the resolution of major incidents for digital client-facing applications and services since 2017. With extensive experience in IT support, they previously held roles as a Network Engineer at CNP Technologies and as a Global Business Analyst at Merck Pharmaceuticals/HCL America, where they managed IT infrastructure and resolved incidents across various platforms. Currently, they serve as an Information Technology Service Management Consultant at Accenture.
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