Michelle Guzman is a ServiceNow Tech Architecture Specialist at Accenture, bringing over six years of progressive experience in the ServiceNow platform and ITSM processes. Previously, Michelle served as a ServiceNow Senior Technical Consultant at Solvera Solutions and held various roles at Shoppers Drug Mart, including Front Store Manager. Michelle's expertise includes system configuration, integration, and development, along with a strong record in improving customer service and team engagement. They hold a Bachelor of Business Administration with Honours in Management from York University.
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