Michelle Thomas is an IT Service Manager at Accenture, where they currently oversee day-to-day IT operations and manage a team of over 20 technicians supporting more than 6000 users across multiple time zones. Previously, they served as the Local Technology Support Lead at Avanade and gained experience as an IT Support Analyst at DBRS. Michelle began their career as a Technical Support professional at Kennedy International Management Corporation, providing crucial support for multiple airlines and participating in large-scale software and hardware implementations.
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