Prashanth Kumar Y

Prashanth Kumar Y has over 13 years of experience in IT service management and support, with a career that includes significant roles at Dell and Accenture. At Dell, Prashanth served as Deputy Manager from 1999 to February 2003, where responsibilities included managing technical escalations and motivating teams. From March 2003 to April 2007, Prashanth held various positions at Accenture, including Service Desk Support Lead, Client Services Delivery Lead, and RPA Run Support Lead, overseeing global helpdesk operations and directing a team of over 200 RPA professionals. Additionally, Prashanth worked at Accenture Services PVT LTD as Global Service Management Lead from March 2003 to June 2012, managing service desk operations for multiple clients and leading cross-functional teams. Academically, Prashanth holds a Diploma in Computer Science and Engineering from I.R. Polytechnic and a Bachelor of Commerce from Bangalore University.