Rafael Costa is a Senior ServiceNow Consultant with 12 years of experience in IT, having started their career as a Telecommunications Analyst. Over the past 7 years, Rafael has specialized in ServiceNow, focusing on areas such as ITOM and ITAM. They hold five certifications and have worked with various organizations, including Jive Investments and ATP Tecnologia e Produtos S.A., where Rafael developed solutions and integrated systems. Currently, they serve as a ServiceNow Delivery Specialist and Tech Lead at Accenture, actively contributing to the success of the platform.
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