Ragani Srinivas is an experienced professional with a background in ServiceNow and IT service management, having worked at Accenture in various roles, including Infra Transformation Associate and Infra Transformation Analyst. Responsibilities included troubleshooting workflows, resolving incidents related to ServiceNow, and developing customized features for case and incident management, enhancing user experience, and implementing optimized workflows. Earlier experience as a Student Trainee involved gaining foundational knowledge in ServiceNow application fundamentals and scripting, with practical application through labs. Ragani holds a Bachelor of Technology in Computer Science from SRKR Engineering College, completed in 2022.
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