Rick Nelson is the North America IT Service Management Lead and Intelligent Operations Senior Manager at Accenture, where they have been instrumental in driving significant market-wide strategic wins and optimizing digital operations through AIOps and IT Service Management. With over 20 years of experience, Rick has contributed to Fortune 500 companies and public sector initiatives, leading complex transformation programs and developing innovative offerings. Previously, they held positions at BMC Software and KUHF-FM, where they honed their technical and managerial skills. Rick earned a Bachelor of Arts from the University of Houston and completed marketing training at Pragmatic Marketing Class.
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