Roberto Abot is a Technology Architecture Senior Manager at Accenture ASEAN with over 9 years of experience in customer and technical support and 6 years in SaaS and cloud-based telephony systems. They have managed teams ranging from 7 supervisors to 70 agents and have a strong background in project and operations management. Previously, Roberto held positions at Five9, RingCentral, and other organizations, focusing on improving processes, managing escalations, and leading IT initiatives. Roberto obtained a Bachelor's Degree in Information Technology from CAP College Foundation, Inc. and has also studied Computer Science and Civil Engineering at other institutions.
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