Robin Malhotra

Robin Malhotra is a Principal Director at Accenture with extensive experience in management consulting, specializing in AI-driven customer experience strategies. With over twenty years in the industry, Robin previously held senior technical consulting and management positions at Avaya, BT, and IBM, among others. They have successfully led significant projects, including a multi-million euro collaboration and contact center transformation for DHL Europe. Robin holds an Executive Program in Sales & Marketing from the Indian Institute of Management, Calcutta, and a Bachelor of Engineering in Electronics and Communication from Rajiv Gandhi Prodyogiki Vishwavidyalaya.