Ryan A. has extensive experience in the IT industry, beginning as a Student Trainee at PLDT in 2009. From March 2012 to October 2016, Ryan A. worked at Accenture, where various roles were held including IT Operations Analyst, Level 2 Operations Engineer, and Technical Architect, among others. Responsibilities included incident management and resolution, serving as the primary contact for Identity and Access Management (IAM) incidents, particularly focusing on Entra ID and Microsoft 365 identity services. Ryan A. leveraged in-depth product knowledge to define client issues and develop solutions for complex IAM challenges.
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