Sergio Vanzo is an IT Operating Model & ITSM Practice Lead at Accenture, specializing in IT service management and digital strategy. They have previously held roles such as Service Catalogue Manager at TAM Linhas Aéreas and ITSM Consultant & Trainer at Agile IT Services. Sergio has delivered training programs and consulting services across various industries, emphasizing process design and optimization. They have completed multiple intensive English courses and specialized training at renowned institutions, including Stanford University. Sergio is pursuing a Master's in Artificial Intelligence for Business, furthering their expertise in the intersection of technology and management.
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