Shiva Kumar A is an Associate Director at Accenture, leading the Salesforce Business Group since 2021 and delivering large-scale CRM integration and transformation projects. With over 18 years of experience in CRM implementations, they have held various roles at Accenture, including Senior Manager and Senior Software Engineer, driving innovation and client satisfaction. Shiva is a certified professional with 16 Salesforce certifications and expertise in DevOps, Test Automation, and application support automation. They hold a Bachelor of Engineering in Computer Science from Visvesvaraya Technological University, completed in 2003. Passionate about CRM and continuous learning, Shiva aims to exceed client objectives through innovative solutions.
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