Simon Stefanoff is an experienced technical leader with over 20 years of experience delivering innovative digital solutions for prominent consumer brands and financial organizations across Australia, the UK, and Europe. They currently serve as the Managing Director - APAC Data & AI Contact Centre Lead at Accenture, while also having led Deloitte Digital's contact centre and assisted service transformation practice in Australia. Simon is passionate about emerging technologies and frequently speaks on conversational AI, the future of contact centres, and omnichannel experiences, contributing to industry reports and conferences. Their career includes roles at notable companies such as Accenture Interactive, Challenger Limited, and Reactive, where they have developed solutions for clients like British Airways and Tesco.
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