Simone L. has a diverse background in customer service and operational leadership, with experience spanning multiple industries. From June 2021 to October 2022, Simone worked as an Agente de Atendimento | Caixa at Sicoob. Prior experience includes roles as an Agente de Atendimento em Aeroportos at LATAM Airlines from 2016 to 2018 and as Bank Operacional Leader at Citi between 2005 and 2014. Additionally, Simone served as a Bank Executive Teller at the Bank of Boston from 1996 to 2004. Simone holds a Diploma Universitário in Gestão em Recursos Humanos from Estácio, earned between 2014 and 2017.