Stephen Erwin is a seasoned contact center technology leader with over 20 years of experience in creating innovative solutions for large global clients. They have held various roles, including Team Lead at Walgreens, Technical Manager at UnitedHealth Group, and Telecommunications Manager at Josephthal and Co Inc, where they directed the transition to the Amazon Connect CCaaS platform. Currently, as a Senior Delivery Lead/Product Manager at Accenture, Stephen designs and implements complex contact center solutions, prioritizing financial goals and customer journey optimization. They possess extensive knowledge of industry-leading technologies and methodologies, driving operational efficiency and enhancing customer satisfaction.
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