Vikas Bohra is a ServiceNow Solution Architect and IT Service Management leader with over 17 years of experience in driving digital transformation and operational excellence across various industries, including IT, Telecom, Healthcare, Banking, and Food Services. Vikas specializes in designing and delivering ServiceNow solutions that enhance visibility and maximize business value. Previously, Vikas held roles at HCL Technologies and Accenture, where they contributed to cloud enterprise services and led software engineering teams. Vikas holds a GNIIT Diploma in Software Engineering and a B.Sc in Information Technology, and currently focuses on leveraging AI for next-gen service management to empower organizations in the era of intelligent automation.
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