Vikash Chandra is a Delivery Manager at Accenture, specializing in CCaaS and customer experience transformation with over 16 years of extensive experience in contact center design, development, and delivery across Genesys, AWS, and Cisco platforms. They previously held roles as a Technology Consultant at Hewlett-Packard, a Technical Lead at Cognizant, a Lead Software Engineer at UnitedHealth Group, and a Consultant at Capgemini. Vikash possesses expertise in IVR application design and implementation, has a strong grasp of Agile methodologies, and is adept at fostering client relationships to ensure satisfaction with project outcomes. They earned a BCA and MCA in Computer Applications from Birla Institute of Technology, Mesra, graduating in 2008.
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