Vinayak Shetti is a Senior Manager at Accenture Strategy & Consulting, specializing in customer experience and digital transformation with over 12 years of management consulting experience. They have a strong background in CRM, sales, and customer service strategy, having worked with leading clients in banking, communications, and telecommunications. Previously, Vinayak held roles at IBM India and CRMIT Solutions, where they excelled as a consultant and senior business consultant, respectively. Throughout their career, they have developed key skills in customer journey mapping, user personas, and capability assessments, contributing to significant improvements in business processes and user engagement.
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