Viola Pedro

Viola Pedro is an innovation leader with a strong background in business transformation. With 8 years of experience, they have facilitated and managed various innovation and automation projects aimed at improving delivery processes, resulting in significant business outcomes such as increased Net Promoter Score (NPS) and enhanced productivity. Viola previously served as a Quality Assurance and Continuous Improvement lead at one of the largest outsourced telecommunications companies in the U.S. and currently holds roles at Curate and Create Specialized Goods Trading and Accenture, focusing on business transformation and excellence. Viola is pursuing an EMBA at the University of Makati, furthering their expertise in this field.