Eduardo S. is an experienced professional in the field of information technology and customer support, currently serving as a Customer Support Team Lead at Accertify, Inc. since January 2020, after previously holding the position of Support Specialist. Prior experience includes working as an ERP Consultant and Technical Support at Ellucian, where responsibilities encompassed ticket management, client training, and project management using agile methodologies. Eduardo also served as the Coordinator of Processes and Information Technologies at Grupo Abanza, managing IT processes and project administration, and as a Project Specialist at Volkswagen de México, contributing to various IT projects. Eduardo holds a Bachelor's degree in Information Technologies and Business from Universidad de las Américas Puebla, completed in 2015.
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